Refund & Cancellation Policy

Returns & Refunds Policy — Please Read Carefully

Returns

All our shipments are inspected carefully before dispatch. If you receive a product in the below-mentioned state, kindly notify us within 7 days.

7-Day Return Policy: Acceptable Reasons for Returns

• You can return your product within 7 days of delivery if the product is damaged, leaking, tampered, broken, or the package is damaged
• Wrong product delivered
• Product past expiration date
• Incomplete order / missing products

Unacceptable Reasons for Return

• Opened / used / altered products
• Original packaging (cartons, labels, etc.) missing
• The return or replacement request is generated after 4 days from the date of delivery
• The damaged or missing product is reported after 4 days from the date of delivery
• The product being returned for any reason other than a manufacturing defect
• Issues such as stomach upset, headache, flavour appeal, or flavour difference from one brand to another are not applicable for return. Please consult with your doctor before buying the product.

In Case of an Acceptable Reason for Return

• You will need to notify us within 7 days of receiving your product. Kindly email us images as proof at hello@hargharshudhi.com
• We will investigate and review your return request within 24 working hours.
• If, based on our examination, the product is beyond use and in damaged condition, we will request you to discard the product. In this case, we will extend you a replacement accordingly.
• If our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
• After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly.

Please note that replacement will depend upon stock availability.

Refunds

Refunds Will Not Be Issued If

• The product returned by you is noticeably damaged and/or tampered with by you
• The shipping address you entered while placing an order is incorrect
• You have consumed part of the product and then decided to return it
• You do not comply with the returns policy stated above

Refunds May Be Issued Under the Following Circumstances

• The product ordered by you is not in stock with us
• The shipping address is not serviceable by us
• You comply with the returns policy stated above
• The product returned by you is found to be in good condition and is not tampered with
• You have paid twice for a single order from the same email address

Cancellation & Refunds

• You can cancel your order anytime by sending us an email at hello@hargharshudhi.com before the order is dispatched. Orders once dispatched are not eligible for cancellation.
• A cancelled order will take 5 to 7 days for the amount to reflect in the original mode of payment.

Processing Fees

There is no processing fee for returns or replacements. However, if you request a replacement of your product with a higher-priced product, you will have to pay the difference amount accordingly.

Modes of Refund

• To cancel, exchange, or return the product, email us at hello@hargharshudhi.com
• In the case of a prepaid order, the amount will be refunded to the same account from which the order has been placed. Only once we receive the product and complete the verification process will the amount be processed in 3–5 working days.
• In the case of cash on delivery, the amount will be transferred to the bank account mentioned while placing the return request. Only once we receive the product and complete the verification process will the amount be processed in 3–5 working days.

Refund Timeline

Once the refund request is processed, the amount will be transferred within 3–5 working days.

Replacement Delivery

Once the request for replacement of the product is approved, we will dispatch your replacement within 3–5 working days.